Terms & Conditions


Terms and Conditions

Effective Date of Current Terms and Conditions: October 31, 2019

  1. The Agreement.
    1. The following terms and conditions (the “Customer Terms”) govern all access to and use of this website and any other Haggle branded sites and applications (the “Platform”). These Customer Terms also apply to any services that we make available through the Platform (referred to herein collectively with the Platform as the “Services”). Certain Services are offered subject to additional specific terms or agreements that are provided in association with the applicable Services (“Supplemental Terms”), and nothing in these Customer Terms are intended to limit such additional agreements. Our privacy policy located at haggle.services/privacy(the “Privacy Policy”) describes how we collect and use personal and non-personal information when you use the Services, and should be read together with these Customer Terms. These Customer Terms along with the Privacy Policy and any applicable Supplemental Terms, each of which are incorporated herein by reference, form the entire agreement (the “Agreement”) that governs our relationship with any individual or business customer that accesses, uses, requests, or receives the Services (referred to herein as “you” or “Customer”).
    2. The Services are made available to you only on the condition that you agree to be bound by the current Agreement. If you do not agree, do not access or use the Services.You may only use the Services in compliance with this Agreement and all applicable laws, rules, and regulations. If you reside in a jurisdiction that restricts the use of internet-based applications or the ability to enter into agreements such as this Agreement according to age or for any other reason, and you are under such age limit or subject to such other restriction, you are not permitted to use the Services. By using the Services, you are representing that you have the legal capacity and authority to enter into this Agreement, and that you have reviewed, understand, and accept this Agreement without limitation or qualification. You are also agreeing that we may use information collected through your use of the Services in accordance with the Privacy Policy. If you are accepting this Agreement on behalf of a company, organization, or other legal entity, you represent and warrant that you are authorized to do so. You further understand that by selecting Services for purchase, entering your personal information where prompted, and indicating acceptance of the Agreement online, you are submitting an electronic signature and entering into a legally binding contract with us for the purchase of such Services.
    3. We may modify the Agreement from time to time by notifying you of such modifications by any reasonable means, including by posting the revised version on the Platform. Your continued use of the Services after any such changes indicates your acceptance of the modifications. You should check these Customer Terms regularly to review the current version. Note that any such modifications will not apply retroactively to any dispute between you and us arising prior to the date on which we posted the revisions or otherwise notified you of the changes.
    4. PLEASE NOTE: By entering into this Agreement, you are agreeing that any dispute or claim arising out of or relating to this Agreement or the Services shall be resolved by final and binding arbitration in accordance with Section 12 of these Customer Terms titled “Dispute Resolution”. Please be certain that you understand this requirement and discuss any concerns with your attorney.
  2. Services Description.
    1. Our Services include identifying and/or negotiating on your behalf with certain companies that provide you with products you pay for on a recurring basis, such as electricity, fuel, telecommunications, internet, cable, satellite, insurance, home maintenance services, financial products, security companies, etc. (the “Providers”). You may ask us to negotiate with a Provider to attempt to reduce the amount you are billed monthly for the Provider’s products (a “Bill Reduction”). You also may request that we contact Providers to cancel your memberships or subscriptions (a ”Subscription Cancellation”). Our Services may also include suggesting alternative Providers that may be able to reduce your costs, or providing other related services designed to help you save money. We reserve the right to determine and modify the Services we offer in our sole discretion.
  3. Your Authorization.
    1. By signing up for our Services and submitting your personal information, you are granting us permission to negotiate with your Providers on your behalf. You hereby acknowledge and agree that we are authorized to use the information you provide to communicate with the applicable Provider, make changes to your account(s) with the Provider, and to modify or cancel the services and/or features that you receive from the Provider, in accordance with this Agreement. This means that if you request Bill Reduction Services, you expressly consent to any changes that we make to your account in order to reduce your bill as long as the changes do not reduce the features or quality of the products you receive from the Provider or extend the term of your contract. We may add discounts, credits, or promotions to your account, or add features or improve the quality of the products you receive, without obtaining additional permission or consent from you to make such changes as long as the changes reduce your bill. We may contact you and request additional consent to extend the term of your contract with your Provider or make other changes to your services from the Provider, in which event we may rely on your verbal or email permission to do so. If you wish to place any limitations on our ability to make changes, you must communicate those restrictions to us when you sign up for the Services in the manner we specify or no such limitations shall apply. After the Services have been completed, your Provider may limit your ability to revert to a prior plan.
    2. When you sign up for Bill Reduction Services, you are also agreeing to allow Haggle to continually monitor and perform the Bill Reduction Services again to try to ensure that you continue to receive the lowest available rate without interruption.
    3. Your Provider may require your verbal confirmation or additional information to verify that we are acting as your agent. If this is the case, we won’t be able to perform the Services until you provide the additional information or confirmation in accordance with the method required by the Provider. In some instances it may be necessary for our agents to represent to the Provider that they are the account holder in order to perform the Services, and you consent to such representation for the sole purpose of performing the Services.
    4. Please remember that you may not sign up for Services unless you have the authority to make changes to the applicable account with the Provider and to grant that authority to us. By requesting Services you represent and warrant that you have such authority. If you are not the account holder and you sign up for Services as an authorized representative of the account holder, you will be jointly and severally liable with the account holder for the fees incurred for the Services you request. You will be personally liable for all fees incurred or damages that result from signing up for Services without proper authorization, and also agree to indemnify us for any damages we may incur as a result.
  4. Provision and Use of Your Information.
    1. In order to receive Services, you must provide us with the information we need to perform the Services. This information includes the account holder’s name, your name and relationship to the account holder (if different), and your respective addresses, phone numbers, and email addresses, the name of the Provider, your Provider account number, and any other specific information your Provider may require for us to make changes to your account. We also need a copy of the current monthly billing statement for the account showing the products and features you receive and the amounts you are billed. You may upload a copy of the bill through the Platform.
    2. You also agree to provide us with any additional information relevant to the negotiations prior to the start of the negotiation, including in the case of a Bill Reduction notifying us if you signed up for the product within the past year or are planning to cancel or switch Providers within the next year. We may decline to provide the requested Services based on the information provided in the exercise of our sole discretion.
    3. You represent and warrant that all of the information you provide to us is accurate, complete, and correct. You agree that we may rely upon and share your information with our agents, referral partners, Providers, and otherwise as necessary in order to offer and provide the Services to you. Your personal information will only be used in the manner and for the purposes set forth in our Privacy Policy.
  5. Negotiated Savings.
    1. For Bill Reductions, we calculate the total amount of savings that we negotiate for you (the “Negotiated Savings”) by comparing the new rate that we obtain for you from the Provider against the current rate you are paying at the time of the negotiation for one year, regardless of actual term. We will inform you of the outcome of our negotiations, and if the Bill Reduction is successful we will tell you what your new rate will be, and the total amount of your Negotiated Savings. We cannot guarantee that every Bill Reduction negotiation will result in Negotiated Savings.
    2. The rate you are paying prior to the Bill Reduction that we use to calculate Negotiated Savings will be the amount we confirm with the Provider, which may be different from the billing statement you provided. In the event we perform a Bill Reduction immediately prior to the expiration of a discounted rate, the Negotiated Savings will be calculated using the applicable rate that the Provider indicates you would otherwise be charged upon expiration of the discounted rate. For purposes of calculating the Negotiated Savings, the new negotiated rate will not include price increases occurring after the negotiation that arise from (1) one time purchases or fees incurred by the account holder; (2) regularly scheduled price increases by the Provider that are applied generally and not specific to the account (e.g. an increase to the Broadcast TV Fee); (3) the addition of products or upgrades to the existing products on the account; or (4) the expiration of discounts, promotions, or credits on the account that were not put into place as a result of our negotiations.
    3. If you ask us to cancel some but not all of the products you receive from a Provider and negotiate the remaining parts of your bill, the Negotiated Savings will be based off your entire original bill. If you direct us to increase the quality or features of the products you receive from a Provider, the Negotiated Savings will be calculated based on the applicable non-discounted rate that the Provider indicates you would have been charged for those modified products, instead of the historic rate you were paying for the original products. This rule does not apply if you authorize (but do not require) us to increase your level of service, as sometimes service improvements are a perk of our negotiations.
    4. It is your responsibility to confirm that the Negotiated Savings are reflected in the next bill you receive from your Provider, and to notify us if your bill does not show the Negotiated Savings that we indicated you would receive. Upon receipt of notice from you of the disparity, we will research and contact the Provider to try to resolve the issue. If we determine that the Provider is not going to offer you the negotiated rate such that the Negotiated Savings will not be the amount originally calculated, we will find or suggest an alternative provider.
  6. Payment for Services.
    1. We charge $200 for 12 months monitoring of all services you choose to have us review, or $100 for 12 months plus $30 for each additional service. Payments are in advance of Service and are non-refundable unless cancelled within 24 hours.
    2. We will notify you in advance of the 12 month anniversary to confirm that you will maintain the service. Our fees for year 2 and subsequent are 50% of the initial fee, i.e. $100 for 12 months monitoring of all services.
    3. You may pay with a payment card online or via PayPal. We do not accept payment by check or cash. By providing a payment method to us for payment of the Services, you authorize us to use such payment method for payment of all amounts owed to us hereunder. You further authorize us to use a third party to process payments, and consent to the disclosure of your payment information to such third party. We may determine and modify what payment methods we accept from time to time in our sole discretion.
    4. You will be responsible for any charges incurred for refused or rejected payments, including but not limited to late fees, chargeback fees, fees for insufficient funds, or similar. We may notify you about late payments through email and/or text messages. We may in our sole discretion decide to accept incomplete payments, but in doing so we in no way waive our right to collect the remaining unpaid balance. A late fee may be charged on all accounts not paid when due at a rate of $25 per month (or the maximum amount allowed by law if such amount is less). In the event you fail to pay any amounts when due hereunder, you agree that we may report your failure to credit reporting agencies and/or refer such matter to an attorney or collection agency, in which event you agree to pay any and all costs we incur as a result of such action, including reasonable attorneys’ fees.
    5. All amounts payable under this Agreement are exclusive of all sales, use, value-added, withholding, and other taxes and duties. You are responsible for paying any such taxes and duties assessed in connection with this Agreement by any authority within or outside of the U.S., except for taxes payable on our net income.
  7. Cancellation of Services and Agreement Termination.
    1. You may cancel a request for Services by contacting us any time prior to commencement of the Services. We strive to begin negotiations promptly upon receipt of your request for Services, so if you wish to cancel please do so within 24 hours. If you wish to cancel after the Services have begun but are not yet completed, you may be responsible for reimbursing us for our reasonable costs expended in performing the Services up until such cancellation.
    2. We reserve the right to restrict or cancel your access to the Platform and its content or any part or feature thereof at any time. We may decline to accept your request for Services or may elect to stop performing Services for you at any time in the exercise of our sole discretion.
    3. You may terminate this Agreement at any time. You do not need a reason to terminate. Upon termination you can request we stop monitoring your expenses. If you wish to terminate this Agreement after you have requested Services but before the Services have been completed, you must first cancel the Services as permitted herein. You may terminate the Agreement by giving us written notice of termination at the address shown at the end of this Agreement by a method that permits you to produce evidence that you terminated this Agreement.
    4. We may terminate this Agreement at any time and stop providing the Services without penalty or liability. We reserve the right to pursue all other available remedies in addition to termination in the event of your breach of this Agreement.
    5. This Agreement will become effective upon your first use of the Services, and thereafter will continue until such time as when you no longer use the Services or the Agreement is terminated as permitted herein. Sections 1, 3(c), 4(c), 6 through 12, and 14 through 19 will survive any termination of this Agreement in accordance with their respective terms.
  8. Communications.
    1. You hereby agree to the use of electronic communication in order to enter into contracts and to purchase Services, and agree and consent to the electronic delivery of notices and other communications that we provide in connection with your account or Services (the “Communications”). Such Communications will be sent to the email address and/or cell phone number that you provide during the online ordering process as may be updated by you from time to time through the methods we designate. You further waive any rights or requirements under any laws or regulations in any jurisdiction, to the extent permitted under applicable law, which require an original, non-electronic signature or delivery or retention of non-electronic records.
    2. It is your responsibility to keep the primary email address listed on your account with us up to date so that we can communicate with you electronically. Spam filtering of emails may require you to add our email address to your email address book. You understand and agree that an electronic communication is deemed successfully sent once emails are sent to the primary email address listed on your account, and our notice to you will be deemed to have been given on the first business day after sending by email. Notices to us must be sent in writing to the address shown at the end of these Customer Terms.
    3. By entering into the Agreement, you are providing your consent to receive text alerts and commercial electronic messages from us. However, at any time, you may unsubscribe from commercial electronic messages by using the unsubscribe mechanism contained in such messages. You may opt out of receiving text message alerts by contacting our Customer Service department. You have the right to withdraw your consent to receive Communications electronically by sending us notice of such withdrawal and providing a valid mailing address for notices.
    4. Posting or messaging on social media platforms is not considered a form of providing notice to us hereunder, and you should not rely on or assume that we receive any communications submitted through a social media platform.
  9. Disclaimers.
    2. We do not represent or warrant that the Platform shall be without interruption, error-free, or completely secure. The Services are provided on an “as is” basis, “with all faults” and “as available” and your use of the Services is at your own risk. If you download or upload any content from or to the Platform, you will be solely responsible for any damages incurred.
    3. The Services are not intended to, and do not, constitute legal, professional, or financial advice, are not intended to be a substitute for such advice, and may not be used for such purposes. Always seek the advice of your attorney, tax advisor, financial planner, or other prof